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Pet Taxi

Need a ride for your pet? Our pet taxi service ensures safe and comfortable transportation for your furry companion.

Requirements

  • Health: Pets should be up to date on vaccinations, deworming, and tick/flea prevention.

    • Exception: Pets that are not yet vaccinated, dewormed, or treated for ticks/flea may still be transported if the purpose of the trip is veterinary care.

  • Safety: All pets must be secured in a carrier or leash provided by the owner, unless otherwise agreed.

Booking & Cancellation Policy

  • Booking Confirmation: A 50% deposit via GCash is required to confirm your reservation.

  • Remaining Balance: The remaining 50% can be paid via Cash or GCash at pick-up or drop-off.

  • Cancellations: Must be made at least 12 hours before the scheduled trip to receive a refund of the 50% deposit. Cancellations made within 12 hours are considered late cancellations, and the 50% deposit will be forfeited.

  • No-Shows: If the trip is not completed as scheduled (driver arrives but service is unused), it will be considered a no-show, and the 50% deposit will be forfeited.

  • Rescheduling: Bookings canceled or adjusted at least 12 hours before the scheduled trip may be rescheduled once (subject to driver and vehicle availability). Cancellations made within 12 hours or no-shows are not eligible for rescheduling, unless under reasonable or emergency circumstances, subject to management approval.

Pet Taxi Booking Request Form

Owner Information

Pet Information

Put N/A if none.

Pick-Up & Drop-Off Details

Pick-Up Date & Time
Month
Day
Year
Time
HoursMinutes

Additional Options

Put N/A if none.

Yellow’s Haven – Terms & Conditions


1. Eligibility for Service

  • Only healthy pets without contagious illnesses may use Yellow’s Haven services.

  • Boarding and Day Care: All cats must be up-to-date on the following vaccinations:

    • Anti-rabies

    • 4-in-1 or 3-in-1 core vaccines

    • Deworming is required prior to service.

    • Flea and tick prevention is required prior to service.

  • Pet Taxi: Pets that are not yet vaccinated, dewormed, or treated for fleas/ticks may still be transported if the purpose of the trip is veterinary care.

  • Pets must be secured in a carrier or leash provided by the owner, unless otherwise agreed.


2. Owner Responsibilities

  • Provide accurate contact information and pick-up/drop-off details.

  • Ensure pets are prepared (fed, bathroom needs addressed) prior to service.

  • Disclose any special needs, medical conditions, or behavioral concerns.


3. Operating Hours & Scheduling

  • Pet Taxi: Pick-up and drop-off times are approximate and may vary due to traffic.

  • Day Care: 8:00 AM – 6:00 PM.

  • Boarding: 8:00 AM – 8:00 PM (drop-off/pick-up).

  • Late pick-ups may incur additional fees (Day Care / Boarding).


4. Health & Behavior

  • Cats with medical conditions may be accepted on a case-by-case basis.

  • Aggressive or feral cats must be handled by their owners during check-in/out (Boarding / Day Care).


5. Cleanliness & Personal Belongings

  • Male cats in heat that spray will incur a ₱50 cleaning fee per incident.

  • Owners may provide toys, bedding, or food. Yellow’s Haven handles items responsibly but is not liable for loss or damage.


6. Safety & Liability

  • Yellow’s Haven staff handle pets with care and transport them safely.

  • In emergencies, pets may be brought to the nearest veterinary clinic at the owner’s expense.

  • Yellow’s Haven is not liable for pre-existing conditions, unforeseen illness, injury, or loss.


7. Payments

  • A 50% deposit via GCash is required to confirm all bookings.

  • The remaining 50% is due immediately after the service (cash or GCash).

  • Payment must be completed before the service is considered officially booked.


8. Cancellations & Rescheduling

  • Pet Taxi: Cancellations must be made at least 12 hours in advance to receive a refund of the 50% deposit. Cancellations made within 12 hours are considered late cancellations, and the 50% deposit will be forfeited. If the trip is not completed as scheduled (driver arrives but service is unused), it will be considered a no-show, and the 50% deposit will be forfeited. Bookings canceled or adjusted at least 12 hours before the scheduled trip may be rescheduled once (subject to driver and vehicle availability). Cancellations made within 12 hours or no-shows are not eligible for rescheduling, unless under reasonable or emergency circumstances, subject to management approval.

  • Boarding / Day Care: Cancellations must be made at least 1 week in advance. Cancellations within 1 week may be rescheduled once. Late cancellations or no-shows result in forfeiture of the 50% deposit.

  • Rescheduling requests are subject to availability.


9. Agreement

  • By submitting a booking request, the client confirms they have read, understood, and agreed to these Terms & Conditions.

Confirmation

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